Forum Discussion

cinderz87's avatar
cinderz87
Newcomer
23 hours ago
Solved

i was banned for gameplay enhancement

i was recently banned for basically cheating when i was just playing the game minding my own business, playing the respawn mode when all of a sudden i get kicked to the start screen with a ban message. i checked the website and it of course said "gameplay enhancement" i have no idea what to do and im worried ill never be able to play the game again. And i already know before my case(s) get replied its going to say its justified or some ai message basically telling me to go away.

7 Replies

  • cinderz87's avatar
    cinderz87
    Newcomer
    22 hours ago

    i want to talk to a human about this i dont want an ai replying to my case 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    cinderz87​,

    Our appeals are reviewed by humans. I get not wanting to talk to an AI, but that's not a concern here.

  • cinderz87's avatar
    cinderz87
    Newcomer
    22 hours ago

    is it at all possible for you to get me in contact with someone directly that i can talk to about my ban

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    cinderz87​,

    I'm afraid that the only way to contact terms of service is through the appeals system. There isn't anywhere else I can point you to.

  • ItsaboyQ's avatar
    ItsaboyQ
    Rising Rookie
    16 hours ago

    hey, i had the same issue  about a year ago, im here to inform to you that if you care about youre account just spamm them with appeals and do not stop i got my permanent ban overlooked after a year had passed and then they removed it, exact same reason, if you havent truly done anything then you will be fine but its gonna be a long wait, just message them untill someone looks in to it, i  did more than 100 appeals over a year, then whe i got unbanned they excplained that someone tryed to "pish" my account or something like that!!

  • ItsaboyQ's avatar
    ItsaboyQ
    Rising Rookie
    16 hours ago

    this is total bs, youre appeals are not max only 1 if any, i got perma banned and it was lifted after a year, because i didnt stop appealing the ban, its compleatly automated , and the system is flawed

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