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Y56y6t5's avatar
Y56y6t5
Rising Newcomer
4 days ago

I was hacked and the support do not care

I was hacked a few months ago and the people at the support do not look at all the evidence I give them and end up closing the chat ive apparently failed it 30 times and they will say something like the system broke and will put buy and close there chat. It’s extremely annoying because I put alot of money Into the game and playtime. Can anyone help me?

2 Replies

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey Y56y6t5​ 

    I’m sorry you’ve had to deal with this, especially after making repeated attempts to recover the account.

    Unfortunately, we don’t have access to account ownership details, previous support cases, or account recovery tools here on the forums, so we can’t investigate or override this from here.

    The best next step is to contact us again through the help page.

    Contact EA Help

    Please don’t post any account credentials, purchase receipts, email addresses, or other private account information publicly on the forums.

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