Forum Discussion

3 years ago

I was hacked, I couldn't access my account and I got banned?

I want to start my problem from the beginning. I haven't been playing Apex Legends for about 4-5 months. But recently, when I want to play again, I realized that I cannot access my account. (I've pla...

Asmodeus566

Hero+

3 years ago

@Supremexst7

Please follow @EA_Darko 's suggestion and tips as here on the forum we cannot assist with this issues.

Additionally If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

Best of luck.

Supremexst7

3 years ago

I followed all the directions given to me. But there is only one message I have received and that is this:

"Hello,

we received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Thank you,
EA Terms of Service"

Someone from the other side of the world is hacking me, playing my game, and getting banned. How can I be guilty of this?

EA_Darko
Community Manager
3 years ago
Hey @Supremexst7 if our TOS team has declined multiple appeals then there is nothing that we or anyone else can do to change this.

Darko