I'm having a network issue with Apex.

Question

As soon as I launch the game via Steam and reach the loading screen, it fails to load and I get an internet-related error. I’ve tried changing the DNS settings, but that didn't work. What else can I do?

ea_mplsnow · Answer

Hey CreOosS​,&nbsp;
Sorry to hear that there's been difficulty connecting. If you haven't, please run through the rest of these connection troubleshooting steps to see if there's any improvement, and try using a mobile hotspot as well.&nbsp;
Do make sure your Steam and EA-related .exe files are added as exceptions in your antivirus software, along with your firewall and Windows Defender. Let us know what you're seeing afterward. Thanks!&nbsp;

creooss · Answer

like that&nbsp;

creooss · Answer

I’ve done everything you suggested, but the problem persists. The thing is, it doesn't show any error message, network issue, or anything else; it just keeps loading indefinitely, as shown in the image.

ea_mplsnow · Answer

CreOosS​ Thanks for the picture. We have quite a few threads throughout the forums on this, which you might find worthwhile to comb through to see what's worked for other players in the past (under 'Infinite loading screen').&nbsp;
Just to confirm, did anything change when you tried using a mobile hotspot? With the indefinite loading screen, the following steps have helped players in the past to varying degrees, so please give them a try to see if there's any improvement:&nbsp;&nbsp;

Unplug USB drives
Change your status on Steam to 'Online' or 'Offline'&nbsp;
Make sure conflicting background applications are closed&nbsp;
Try disabling antivirus software and check which .exe files have been blocked by your firewall and Windows Defender
Turn off all overlays&nbsp;
Try a clean boot to rule out whether other programs are stopping the game from running as expected&nbsp;