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coziestbloom173's avatar
coziestbloom173
2 years ago
Solved

inability to login on xbox one due to a disabled email associated with ea

I am having trouble just trying to play apex on my xbox with my associated gamertag. when i try to link or unlink my accounts, ea comes back with an error message that my username is linked with a ra...
  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Thanks @EA_Mako and @Kstan777 .

    I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @FrianBantana,

The EA Help home page should be the correct page for that link, but instead of heading to "My Cases" from there, try going through the products listed under the Game Support section and either selecting or searching for The EA app.

You should have a variety of topics available to open a case with at that point, either I need help logging into my EA Account or I want to update my EA Account information should let you get in touch with support regarding this particular situation.

FrianBantana's avatar
FrianBantana
2 years ago

Thanks @EA_Mako and @Kstan777 .

I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Glad to hear it @FrianBantana, thanks for the update!

  • mpainer's avatar
    mpainer
    2 years ago

    Thank You that was the only to fix my disabled issue

    Cheers

  • 66555rhjdffvvv's avatar
    66555rhjdffvvv
    2 years ago

    THERE'S NO CHAT WITH US TILE

    • FrianBantana's avatar
      FrianBantana
      2 years ago

      MAYBE TRY A DIFFERENT GAME ON THE EA HELP PAGE. I SELECTED F1 24 AND I SEE IT THERE. I DOUBT THE GAME YOU CHOOSE MAKES A BIG DIFFERENCE FOR THIS PARTICULAR ISSUE. 

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