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coziestbloom173's avatar
coziestbloom173
2 years ago
Solved

inability to login on xbox one due to a disabled email associated with ea

I am having trouble just trying to play apex on my xbox with my associated gamertag. when i try to link or unlink my accounts, ea comes back with an error message that my username is linked with a ra...
  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Thanks @EA_Mako and @Kstan777 .

    I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @coziestbloom173,

An @disabled.ea.com email typically indicates an older EA account that became inactive. If that's the one your Xbox account is linked to, you wouldn't be able to make changes until the account is updated.

At this point you'll need to get in touch with support so they can help get this updated.

You should be able to create a new case here: 

 
As this is more related to an issue with the overall account rather than one specific to Apex, I would try using the options under Game Support > The EA app. One of the first options available there should be I need help logging into my EA Account, or you can use the search function on that page to bring it up.
 
Let me know if you run into trouble getting a case created through that route!
TRosenkrantz's avatar
TRosenkrantz
2 years ago

hey mako, having this issue now currently and unable to get the chat to work or get in touch with anyone. can you help me out here?

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