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oliverbot2199's avatar
oliverbot2199
3 years ago

Incorrect ban due to motherboard and hard drive replacement

Hey guys, I recently replaced my computer motherboard and hard drive, although it was used because the new one was too expensive, but in the first game after I changed the hardware, I was kicked out of the game showing that my account was disabled, I have appealed several times, but the answer to me is that I will not overturn this decision, they insist that I am cheating. But I don't use any cheat software, my Apex account has 700+ levels, I also have 600+ gold items and 15 heirlooms, I can't possibly cheat with such an account. I hereby beg to recheck my account and get me back to the game because this account is too important for me. This account is for me to play with my girlfriend. But she passed away this year because of coronavirus, and I don't want to lose it. I beg you, take my apex back

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @oliverbot2199,

    We're unfortunately not able to help with bans here on the forums. If you've already raised multiple disputes and they've all been rejected, then I'm afraid that there's nothing else we can recommend. The terms of service team are the only ones with the power to remove bans, and if they've repeatedly denied your appeals then I'm afraid the account is going to stay banned.
  • Unpaid_Jesus's avatar
    Unpaid_Jesus
    New Hotshot
    3 years ago
    @EA_QueenBee does apex do IP bans ???? that motherboards IP might be from a cheater. Not giving excuses because i dont know how the ban sistem works and i dont know that guy.
  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    @Unpaid_Jesus 

    The system used by Apex makes use of IP and HWID bans, more than that I cannot disclose.

    HWID's are unique identifiers for hardware, 2 pieces of hardware cannot share the same ID.

    It's extremely unlikely for someone to have purchased a piece of hardware that has been logged, even then, there are most likely systems in place to prevent such things from happening too.

    IP bans are different, I'm not really going into that ATM as this thread really isn't meant to be continued but I just wanted to inform you.

    It's pretty much virtually impossible for a banned IP to get assigned to another network, resulting in them getting banned.

    I'm sure there's plenty of information of this out there on the web if you're interested, though what my knowledge tells me is that he couldn't have gotten banned simply by buying a HWID logged piece of hardware.

    I could be wrong about this, if this is a legit case then it could mean something else, though that's up to the ToS team to decide for the OP of this thread.

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