Forum Discussion

NSX_014's avatar
NSX_014
4 years ago

Infinite loading screen after the Raiders event update

After downloading the update, I can not enter the lobby. Before the update, everything was ok.  I tried everything: reinstall the game, clear the steam cache, flushdns, restart the router. I don't k...
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
4 years ago
@Moulace Hey I checked the ticket in question, I don't think those steps are going to help in this case. Can I check if you were able to try via Origin?

@deivifp83 Can you try power cycling your router, and it might help to restart your system too, in case there's something weird on that end.
Lenaa_pk's avatar
Lenaa_pk
4 years ago
@EA_David hey both me and my friend are both stuck on the loading screen im through steam but he is on origins and is also having the same problem.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hey, it looks like there's a fairly broad outage at the time of posting that's preventing a lot of players from getting in, we're looking into it. 

  • MeruMeruYes's avatar
    MeruMeruYes
    4 years ago
    @EA_David Got it! Thank you for looking into it. I hope it gets fixed for everyone.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    We're seeing recovery on the earlier outage, there are a few hiccups but folks are still getting in.
    @deivifp83 Yes there have been issues with the Steam edition. Large amounts of friends (or other items like pending invites) could be a potential factor. Testing by launching the game on Origin is the easiest way to check if the issue is linked to Steam integration. 

  • NSX_014's avatar
    NSX_014
    4 years ago

    So we should just sit and wait? ( 

  • Tradables's avatar
    Tradables
    4 years ago
    @NSX_014 there was an outage about 22-24hrs ago which I'm sure that's when this ticket was made.
    Where these things happen, have you tried to play since then? What other steps have you tried to resolve your issue?
    Have you tried the resolution stated above to try to play on another account and see if it let's you in?
  • NSX_014's avatar
    NSX_014
    4 years ago
    @Tradables This problem started on December 8th after Raiders update. Since then, every time I try to enter the game, but without success. I tried all the suggested methods. Always infinite loading screen, without error messages

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