Community Manager
I just got this prompt on my PC. It says I have 0 cosmetics and heirlooms. On my Xbox I have 4. And many many cosmetics. But I couldn’t press anything but continue and now all my cosmetics are gone. Stats and badges were retained, nothing else though.
Well now that detected data mismatch isn’t happening anymore; my accounts didn’t merge. I’ve been in contact with EA Help and they are pretty (I don’t know how to say this in a nice way) useless. I guess it’s my fault because I tried to merge my two EA accounts last season once I knew cross progression was happening. Before I saw any of the warnings about losing your progress. So now I don’t have my stuff on PC and my Xbox account seems to be bricked by the infinite loading glitch. Awesome.
this is my case too, I had 2 heirlooms on ps4 (ocatne and costic) and 1 on PC (ash) and when cross progression was activated on my account, my heirlooms were not transferred, I find myself with that of ash only regardless of the platform on which I connect
Community ManagerHey @Sadbou91,
This sounds like your PS4 account may have been unlinked from its original account. As progress is stored on the EA account and not individual platforms like PlayStation, that would cause you to lose access to that progress as you've mentioned here.
It doesn't look like the account you're posting from had launched Apex on PS4 until very recently, so since you played in the past that progress would be on the prior EA account. You'll need to re-link your PS4 to its original EA account to try recovering access to that progress.
Same happened to me man
Happened to me too. Playing on Playstation 5. Lost 90 battle pass levels this season and also 67 battle pass levels from last season. Every stats included ranked stats is lost. Lost badges, many skins and more.
