Community Manager
i got a bug where i can't enter any placement matches after cross progression. my main account was ps5, but i switched to pc and can't do my placement matches or ranked at all on pc. i can still do it on ps5 but the ranked progress isn't transferring to pc at all. i have linked my steam account to my ea account recently for cross progression. nothing i've tried fixes it.
Community ManagerHey @SwagMASTER2539 @beybladegirlx,
Are you both still having issues with certain UI elements being greyed out / inaccessible in the lobby, or has that now cleared up?
To confirm, are you using a VPN at all? If yes and you load the game without the VPN, does that change anything?
@EA_Mako I still can’t access any tabs. So I have no idea if the cross progression even deleted all of my stuff or not.
Community Manager@EA_Makoand I am not using a VPN.
@EA_Mako wrote:Hey @SwagMASTER2539 @beybladegirlx,
Are you both still having issues with certain UI elements being greyed out / inaccessible in the lobby, or has that now cleared up?
To confirm, are you using a VPN at all? If yes and you load the game without the VPN, does that change anything?
Hi @EA_Mako
I have exactly the same error as @KillAlyssa I can't enter normal matches to play, neither join my friend's lobbies, and my username is invisible when I am in lobby and For some reason the games thinks I am a new player and gives me orientational matches, but I can't still join those games and this error happened only after I had cross progression in my account.
And I am not using VPN
but I think this error triggered when I open my account after the cross progression happened everything was fine, but I go and check on my switch (which was where my main account was) To check how many apex coins I had and everything was fine I close the game and open apex on pc and the error happened.
Please help.
Did you find a fix?
@Majds1 wrote:i got a bug where i can't enter any placement matches after cross progression. my main account was ps5, but i switched to pc and can't do my placement matches or ranked at all on pc. i can still do it on ps5 but the ranked progress isn't transferring to pc at all. i have linked my steam account to my ea account recently for cross progression. nothing i've tried fixes it.
The problem is that the platforms we were wanting to switch too after cross progression weren’t level 50. The team overlooked this when releasing cross-progression leaving all of us swapping platforms screwed. I have contacted support twice, made numerous posts here and on Twitter about the issue with no response from anyone that will validate that they are seeing what we are saying.
the issue is that apex is thinking our accounts are <50 therefore not queuing us up into ranked games. It lets us ready up and puts us in the que, but we never leave the lobby and sit indefinitely in the que.
would love for @EA_Mako to acknowledge this post instead of skipping over it like he has done repeatedly for days as this should be a simple fix.
Community ManagerHi @Turminyall @Majds1
This is something we're aware of which was added to the known issues in the first post.
Thanks for the patience while it's under investigation!
@EA_Mako wrote:Hi @Turminyall @Majds1
This is something we're aware of which was added to the known issues in the first post.
Thanks for the patience while it's under investigation!
@EA_Mako Another issue, after getting cross-progression, I have no started receiving Code:Tap on all platforms which repeatedly kicks me from games upon them starting
Community Manager
