Community Manager
Community ManagerThanks for the screenshot!
This is actually not level 1, but level 501. The green background gives it away!
We increased the level cap back in Season 14 so you'll be able to level up to 500 a total of 4 times. You can read the following in our Season 14 Patch Notes as well, but this appears to be normal. 🙂
LEVEL CAP INCREASE
Players can now level past account level 500 through 3 additional tiers of 500 levels bringing the effective level maximum to Level 500 Tier 3. This increase adds 345 additional Apex Packs earnable via account leveling, and ensures that everyone can earn an heirloom just by playing the game. The total number of Apex Packs earnable via account leveling is now 544.
It looks like your Steam account was just linked to your EA account earlier this month. Since that was linked after the October 26th cutoff date, no content from that account would be merged.
Additionally, content from separate EA accounts cannot be merged or combined. If you unlink an account to move it, that will result in lost progress.
This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)
In this case, while your PlayStation was a higher level account, it looks like you've unlinked it from the original EA account and have linked it to your current account instead.
Progress is stored on the EA account, not individual platforms, so unlinking an account to move it will not transfer the progress. If you're wanting to restore the progress on your PSN account you would need to re-link that to the original EA account where the progress was made.
This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)
Your Xbox account appears to have been unlinked from another EA account. If you unlink an account to move it, that will result in lost progress.
This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)
It looks like your PlayStation account was originally linked to a different EA account. While it's now linked to your current EA account, unlinking an account to move it will not transfer the progress. If you're wanting to restore the progress on your PSN account you would need to re-link that to the original EA account where the progress was made.
This portion of the FAQ will apply to your situation as well: A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)
There is not a way to select a different primary account, sorry.
Hello,
Now I know that we can`t merge 2 EA Accounts. Thats really sad and you still should look into it.
I`m pretty sure that a lot of players got two deifferent EA Accounts, one for each platform.
Today I unlinked my Playstation Account and link it to the old ("correct") one.
EA Account = MrTaserFace23
PSN Account = DeadmanRIP
After that I started the game on Playstation. I got the corss progression notification and the merge notifaction.
Everything was fine according the merge notification.
When I was in the lobby I got the same old problem again:
Issues on Playstation:
@EA_Mako
When can we expect an update on these issues ?
data missing error and lobby bug with -9999 coins
Community Manager
