Community Manager
Community ManagerSorry for the disappointment with this. To clarify, progress is stored at the EA account level, rather than individual platforms. Cross Progression allows you to access the content on an EA account with any platform connected to that same account, not merge progress from separate EA accounts entirely.
This is actually the same exact way it works with Overwatch according to their very own articles and is pretty standard in general, see:
Blizzard games featuring Cross-Progression store your progress on your Battle.net account, not your Console account.
Once linked to a Battle.net account, progress from a console account cannot be merged to a different Battle.net.
It looks like your Xbox was previously linked to a different EA account, which is why you're not seeing that content show up. You'll need to re-link that to the original EA account where that content was initially earned to try restoring the progress.
You can reach out to support directly for more assistance with this if you're unable to re-link the accounts for whatever reason.
Stats and badges work differently than your other content I'm afraid, as mentioned in our original announcement. Stats are not merged, so you'll have the stats from your primary (highest level) account.
In this case, it looks like your Xbox account was a lower level which is why the PC was selected as the primary account. Your cosmetics would not be affected by this and should be merged correctly as both accounts have remained attached to the same EA account.
Please see below regarding the badges as this is something we're actively looking into:
Some badges from Apex Legends’ earlier seasons previously earned on a non-primary account (an account that wasn’t the highest level at the time of Cross Progression) may not have been merged into the new Cross Progression enabled account which will be used going forward.
If these badges can be earned again through future gameplay, that is the only way to reacquire these badges.
For badges that cannot be obtained again due to their nature - e.g. a badge awarded for completing a former season’s Battle Pass or achieving a particular rank in an old season - Respawn continues to investigate returning these badges to affected users in the future.
We will communicate further about this investigation and its outcome at a later date.
And if the case is that I paid for the battle passes earned my stuff and now it’s gone that does not seem right to me. And how will I be updated on the time of getting my stuff back. My friend got his stuff back from every season and I did not. It does not make sense how certain people got to get there stuff and some were not. Especially when the stuff was from seasons that were bought and the items were earned
Community Manager
