Community Manager
Community ManagerHey @IDrxpSurge,
Have you had a chance to look through the guides below? They should go into more detail about what may have caused this to happen, as it sounds like you may have linked your PS4 account from a separate EA account.
Community ManagerHey @IDrxpSurge,
To clarify, when you mentioned your progress on PlayStation was lost, do you mean your cosmetics, or your stats?
As mentioned in those articles, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. This would be your cosmetics.
Stats work differently in that only your primary account's stats are kept. Stats were not merged.
The primary account is selected by the highest level account. In this case it sounds like your PC account was the highest level, so that was made the primary account when Cross Progression went into effect. Are you missing all your cosmetics from PS4, or is it just the stats?
