Community Manager
let me explain better. The account i was playing on Origin is the same that i am playing on Steam rn, the progress is the same and i have no other accounts. For me the problem is that when Origin merged with EA the back-end messed up something and read the 2 accounts as separate ones even if they are the same and even had the same progress, so my Xbox account was left linked to the Origin one for some reasons and i had none linked to my EA. I have no other explainaton...
Community ManagerThe issue here is that your Xbox account was linked to a different EA account previously. There was no separate Origin / EA merge, there was a change from the Origin launcher to the EA app. Both used the same EA account information however, there wasn't a separate Origin account.
Looking at the account you're posting with currently, this one has never launched Apex Legends on Xbox. Since you played on Xbox previously, that must have been when your Xbox account was linked to a different EA account.
You need to re-link this Xbox account to that earlier EA account to try restoring access to any progress. Please contact support if you run into any issues getting that re-linked so they can help update those account details as needed.
Community Manager
