Community Manager
Community ManagerProgress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It sounds like that's what happened here. When you linked the PSN account to this EA account, it would have left the progress behind on the original EA account rather than transferring it here.
If you have progress on two separate EA accounts, there will not be a way to combine or merge that to the same account. If you're just looking to try and get the progress back on your PSN account, you would need to link it back to the original EA account where that progress was first earned.
If you run into any trouble re-linking the accounts, please contact support directly so they can take a look.
I’m having a problem with the cross progression I’m trying to unlink my account from another account but the prompt for it isn’t showing up , I was told to unlink them but I’m unable could there be a thing I have to do first to unlink them
Community ManagerProgress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It looks like that may be what happened here, as your PlayStation account was only linked to this EA account towards the end of last year. Whatever progress you had unlocked while playing on PlayStation before this would be on the previous EA account.
If you're needing to unlink an account but don't have the option, our support team may need to help make that change.
Community Manager
