Forum Discussion

Community Manager

2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...

cross-progression

iwkphate

Not applicable

2 years ago

I’m having a problem with the cross progression I’m trying to unlink my account from another account but the prompt for it isn’t showing up , I was told to unlink them but I’m unable could there be a thing I have to do first to unlink them

EA_Mako

Community Manager

2 years ago

@kani_Prime

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

It looks like that may be what happened here, as your PlayStation account was only linked to this EA account towards the end of last year. Whatever progress you had unlocked while playing on PlayStation before this would be on the previous EA account.

You would need to re-link your PSN to the original EA account to try recovering access to that content.

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.

Cross Progression in Apex Legends™ (ea.com)

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

@iwkphate

If you're needing to unlink an account but don't have the option, our support team may need to help make that change.

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look.