Community Manager
What's the status regarding players who have lost their gun/legend skins, player level, and all stats after using cross-progression? Is EA/Respawn looking for a way to get those items moved over or are we just out of luck and have to accept losing everything we played for?
Community ManagerIf you've lost content due to unlinking an account, that's not something that can be moved over for you, afraid not.
You would need to re-link your accounts to the original EA account where their progress was first earned to attempt to recover access to that progress.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It looks like your PSN account was just recently linked to your current EA account, so whatever progress you had there would still be back on the previous EA account. There is not a way to transfer that progress from one EA account to another, so you would need to try re-linking your PSN to the original EA account to try recovering any progress.
thanks for the explanation. I need to wait 6 months to relink to my level 237 account. Is there anyway I can contact ea or something to be able to change it now or sooner?
Community ManagerMy accounts merged awhile ago last season or two ago. I just logged on and got the notification again that my accounts "merged". After this merge today, 4/2/24, I lost everything I have gotten in the past 6 months. That is a couple of heirlooms, event paid for skins, battle pass rewards, and legend unlocks. This also includes battle pass status and legend challenges for this season. So not only did I get reset and lost a ton of stuff twice, this time I lost a significant amount of money. This is absolutely insane and I want all of my stuff and money back. Having this account merge for a second time and go to the LOWER level account prove something is broken. Went from over level 300 down to 241.
Community Manager
