Community Manager
Community ManagerIf you've lost content due to unlinking an account, that's not something that can be moved over for you, afraid not.
You would need to re-link your accounts to the original EA account where their progress was first earned to attempt to recover access to that progress.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It looks like your PSN account was just recently linked to your current EA account, so whatever progress you had there would still be back on the previous EA account. There is not a way to transfer that progress from one EA account to another, so you would need to try re-linking your PSN to the original EA account to try recovering any progress.
thanks for the explanation. I need to wait 6 months to relink to my level 237 account. Is there anyway I can contact ea or something to be able to change it now or sooner?
Community ManagerMy accounts merged awhile ago last season or two ago. I just logged on and got the notification again that my accounts "merged". After this merge today, 4/2/24, I lost everything I have gotten in the past 6 months. That is a couple of heirlooms, event paid for skins, battle pass rewards, and legend unlocks. This also includes battle pass status and legend challenges for this season. So not only did I get reset and lost a ton of stuff twice, this time I lost a significant amount of money. This is absolutely insane and I want all of my stuff and money back. Having this account merge for a second time and go to the LOWER level account prove something is broken. Went from over level 300 down to 241.
This. Just happened to me. I did the cross progression when it first came out. Now just logged on today and got the prompt that my accounts are being merged. Got reset about 50 levels and lost my battle pass. All the Apex coins purchases I’ve had. And all the skins I bought Recently. I don’t know how far back. But I bought an Ash from the last store, and now I don’t even own it.
I have only one Apex legends account. And for some reason my progress was lost.
I lost the Fuse's heirloom but at least I got shards for it back. Also I lost the current Battlepass progress and some skins.
Can you please do something about it? It looks like a joke.
So I started up apex today and was level 1. I reset the game thinking it was a bug. Upon restart, a pop saying something about cross progression popped up and after logging in, I was reset to lol 178 from like 326. I've only played on xbox and if it links the highest level account, how did I drop to 178. It also shows no games played for season 19 and 20, but I've completed the season 19 battlepass and was quite far on the season 20.
Is there a way to get this change reverted? I don't understand why it would link with the same account but at a lower level.
Community Manager
