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You can reach out to support with the link and information in the last part of my post to check and see if they have any other options available to help out with that.
My accounts merged awhile ago last season or two ago. I just logged on and got the notification again that my accounts "merged". After this merge today, 4/2/24, I lost everything I have gotten in the past 6 months. That is a couple of heirlooms, event paid for skins, battle pass rewards, and legend unlocks. This also includes battle pass status and legend challenges for this season. So not only did I get reset and lost a ton of stuff twice, this time I lost a significant amount of money. This is absolutely insane and I want all of my stuff and money back. Having this account merge for a second time and go to the LOWER level account prove something is broken. Went from over level 300 down to 241.
- Hawk2fast2 years agoNot applicable
This. Just happened to me. I did the cross progression when it first came out. Now just logged on today and got the prompt that my accounts are being merged. Got reset about 50 levels and lost my battle pass. All the Apex coins purchases I’ve had. And all the skins I bought Recently. I don’t know how far back. But I bought an Ash from the last store, and now I don’t even own it.
- hamsta0072 years agoNew Traveler
I have only one Apex legends account. And for some reason my progress was lost.
I lost the Fuse's heirloom but at least I got shards for it back. Also I lost the current Battlepass progress and some skins.
Can you please do something about it? It looks like a joke.
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