Forum Discussion

Community Manager

2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...

cross-progression

EA_Mako

Community Manager

2 years ago

@Anonymous5575

You can reach out to support with the link and information in the last part of my post to check and see if they have any other options available to help out with that.

Stretchbuckle7

2 years ago

So I started up apex today and was level 1. I reset the game thinking it was a bug. Upon restart, a pop saying something about cross progression popped up and after logging in, I was reset to lol 178 from like 326. I've only played on xbox and if it links the highest level account, how did I drop to 178. It also shows no games played for season 19 and 20, but I've completed the season 19 battlepass and was quite far on the season 20.

Is there a way to get this change reverted? I don't understand why it would link with the same account but at a lower level.