Community Manager
Hello
I recently logged in my PS4 Account (Main) and suddenly all my records are gone. My main reached Lvl 500. The lower lvl is from my steam account, it happened when i linked my PS4 to EA where my steam acc was.
Kindly please help on this.
Thank you!
Hello, I haven't logged in to my apex account for about 1 year, and I logged in today to find that my account level has become level 1, and the skins and heirlooms in my account are gone, and there is nothing left ...
Community ManagerHey @foxii10,
Which platform do you play on? I see a Steam account was just linked to this EA Account, but it seems like this may otherwise be a different EA Account than when you last played.
Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
You would need to re-link your Steam to the original EA Account rather than this one if you previously played with more content that's now gone missing.
This would happen if you unlinked your PSN account from its own EA Account and linked it to a different one.
Your PSN would have been linked to an EA Account already, the first time you launched Apex or another EA title on that console. Progress is stored at the EA Account level, which means when you linked your PSN account to the current EA Account with your Steam link, you've just gained access to the content already there.
Content cannot be transferred or merged from one EA Account to another. You would need to move your PSN back to its prior account.
If you run into any trouble re-linking accounts, please contact support directly so they can help out.
Community Manager
