Forum Discussion

Community Manager

2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...

cross-progression

iishadowkiingii

1 year ago

@EA_Mako I mainly play on PlayStation 5. I do have a PC but its lv2 and rarely play on it... now I lost all of the stuff that I spent hours on and champs I had bought how can I take out this merge and go back to my console account which I was lv200-300 cant remember exactly but I spent a lot of hours

EA_Mako
Community Manager
1 year ago
@iishadowkiingii

It looks like your PSN account was only recently linked to this EA Account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

If you've unlinked a platform and lost any progress like this, the only way to try restoring that would be to re-link your platform to its original EA Account. If you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.