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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
LikeJanus's avatar
LikeJanus
4 months ago

Hi I just linked my main xbox account (gamertag L0hengrin) to my ea account with my steam account and I lost ALL my progression on my main Xbox acct! Please help I had multiple hairlooms many of completed events and I love playing this game! Please help me recover my original account. I am currently unable to unlink anything from my ea account. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey @LikeJanus,

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. This would be why your Xbox progress has been lost.

    The only way to try restoring this would be to re-link your Xbox to its prior EA account. There is not a way to transfer progress between separate EA accounts. If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.

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