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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
BoGem24's avatar
BoGem24
4 months ago
@EA_Mako My account was reset and all legends, items, Apex coins, etc. were all gone. I play on PC (Steam)
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 months ago

@BoGem24 

It looks like the Steam account linked to your EA account was just recently connected. Was that linked to a different EA account previously?

If this was linked from a different account, keep in mind that you cannot transfer progress from one EA account to another.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress as seems to be the case here.

You would need to re-link your original accounts to try recovering any missing progress.

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