Re: What to do if your Apex Legends account got banned or suspended

Hello everyone,

Be careful if you’re playing this game mode.

Since the split of the last season, Respawn/EA’s artificial intelligence has been analyzing matches in the “Bots Royale Évolué” (“Bot Royale Evolved”) mode, and more broadly, any radical changes in player behavior.

Since this mode contains (almost) only bots, it’s extremely easy to win almost every match.
Not to mention the number of kills: between 15 and 25 for an average player.

These stats don’t reflect the reality of a normal match at all.
But it doesn’t matter — Respawn/EA’s AI considers this mode to be just like any other.
And when it suddenly sees absurd statistics on affected accounts, it automatically decides to ban them… permanently!

Reason: “Gameplay Enhancement” in Apex Legends.

Many legitimate players have been hit by this:
forums.ea.com/discussions/apex/ban/13259253
forums.ea.com/discussions/apex/ban/13277197
forums.ea.com/discussions/apex/ban/13261609

And as a bonus, here’s a full analysis of the erroneous ban issue:
forums.ea.com/discussions/apex/ban/13255257
In this example, the player was simply trying to earn the 4K damage badge on his favorite legends for a week:
“During the ban week I was actually grinding for 4k damage badges for all my favourite characters.”
The AI considers that the player changed their playstyle and bans… the account permanently, without thinking.

EA’s new ban system is good.
It finally managed to get rid of Cronus / XIM users and other nonsense.
But this system clearly still needs improvement.
There is now a wave of false positives.
It would be greatly appreciated if EA QUICKLY acknowledged that these new permanent ban waves are erroneous and are simply the result of changes in player behavior… caused by changes in game modes.

I used to get 1 or 2 wins per day and barely reached 50 kills.
In “Bots Royale Évolué” (“Bot Royale Evolved”), I get 20 wins per day and 300 kills!
But… I’m not cheating… I’m playing against BOTS!!! And the stats don’t even count anyway (except weapon XP)!
Yes, my play habits changed drastically. But this mode didn’t exist before the last season.

Anyway, tickets have been submitted, appeals have been made, emails too…
I even managed to speak to someone on the phone at EA France, who forwarded my email, remarks, and analysis to the relevant department, which she said is very responsive.

I hope — and I beg — that EA reacts intelligently and favorably to this situation, which is becoming increasingly problematic for more and more players.

Thank you all for reading.