Forum Discussion

Community Manager

2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...

cross-progression

souikun

1 year ago

@EA_Mako I'm in that situation too.
When I shared my account from PS5 to PC, the data on both accounts was reset.

EA_Mako

Community Manager

1 year ago

@souikun

We're only able to support English language posts here, sorry.

If you've unlinked any accounts from your EA account, your progress would be lost.

Progress cannot be transferred from one account to another account. You would need to re-link to your original EA account(s) to try recovering any missing content.

If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

souikun
1 year ago
It's still connected
- EA_Mako
  Community Manager
  1 year ago
  Hi @souikun,
  
  It's connected here now, but was it ever connected to a different account?
  
  This is typically why we'll see progress go missing. If you unlinked it from somewhere else to link it here instead, your progress would be lost.
  - souikun
    1 year ago
    @EA_Mako I've never connected to a different account. This PS account is the only account I own