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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
souikun's avatar
souikun
9 months ago
@EA_Mako I'm in that situation too.
When I shared my account from PS5 to PC, the data on both accounts was reset.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
9 months ago

@souikun 

We're only able to support English language posts here, sorry.

If you've unlinked any accounts from your EA account, your progress would be lost.

Progress cannot be transferred from one account to another account. You would need to re-link to your original EA account(s) to try recovering any missing content.

If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.
  • souikun's avatar
    souikun
    9 months ago

    It's still connected

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      9 months ago
      Hi @souikun,

      It's connected here now, but was it ever connected to a different account?

      This is typically why we'll see progress go missing. If you unlinked it from somewhere else to link it here instead, your progress would be lost.
      • souikun's avatar
        souikun
        9 months ago
        @EA_Mako I've never connected to a different account. This PS account is the only account I own

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