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IX-LIRS-XI's avatar
IX-LIRS-XI
Newcomer
8 hours ago

Banned For No Reason!

I downloaded Apex legends  to play with my brothers account, play some time and woke up to a ban for no reason. i don't know what seem to be the problem with this company/anti cheat/devs but i recently bough a second hand PC and swear to god 2 accounts been banned from me for no reason. i have videos/clips of me playing no cheats or anything suspicious and they still banned both accounts. is not fair that i spend money on a game/skins to get wrongfully banned midnight. like if you don't want me to play the game just tell me that in a ticket instead of me wasting my money just to get banned for no reason.

  • EA ID: IX-LIRS-XI
  • In-game name: IX-LIRS-XI
  • platform: PC- EA

this account has never been banned/suspended is a full legit account which was master long ago. i will love to come back to the game but i cant be wasting my money to get banned for no reason next day. request any information you want and i will provide it or tell me what seems to be getting me banned so it can be fixed.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey IX-LIRS-XI​​, 

    Thanks for taking the time to provide that context. Unfortunately, I'm afraid we're unable to support account-related requests, such as ban appeals, here on the forums. 

    If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you. I'd recommend including the video evidence and any other evidence supporting your innocence in that appeal. 

    Once that appeal is submitted, you can keep an eye its status on your case history pageThe ToS team will reach out via email once that review is complete. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look! 

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