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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
souikun's avatar
souikun
3 months ago

It's still connected

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 months ago
Hi @souikun,

It's connected here now, but was it ever connected to a different account?

This is typically why we'll see progress go missing. If you unlinked it from somewhere else to link it here instead, your progress would be lost.
  • souikun's avatar
    souikun
    3 months ago
    @EA_Mako I've never connected to a different account. This PS account is the only account I own
    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hey @souikun,

      It looks like both your PSN and Steam accounts were unlinked from this EA account in the past however, which will cause progress to be lost.

      If you've re-linked them and this was the original account, but you still have progress missing, unfortunately that won't be anything we can restore.


      Any unlinking can cause progress to be permanently lost, especially with Apex. 

      • souikun's avatar
        souikun
        3 months ago
        @EA_Mako You're saying I'm not unlinking, right?

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