Forum Discussion

Community Manager

2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...

cross-progression

souikun

1 year ago

It's still connected

EA_Mako

Community Manager

1 year ago

Hi @souikun,

It's connected here now, but was it ever connected to a different account?

This is typically why we'll see progress go missing. If you unlinked it from somewhere else to link it here instead, your progress would be lost.

souikun
1 year ago
@EA_Mako I've never connected to a different account. This PS account is the only account I own
- EA_Mako
  Community Manager
  1 year ago
  Hey @souikun,
  
  It looks like both your PSN and Steam accounts were unlinked from this EA account in the past however, which will cause progress to be lost.
  
  If you've re-linked them and this was the original account, but you still have progress missing, unfortunately that won't be anything we can restore.
  
  Any unlinking can cause progress to be permanently lost, especially with Apex.
  - souikun
    1 year ago
    @EA_Mako You're saying I'm not unlinking, right?