Why do I get penalties when I lag out of ranked br/ arenas??? It happened too many times already

You keep asking to troubleshoot our connections, but I have the best internet Comcast provides, run wired from my router to my xbox, and live like a half a mile from their servers, I can't get a better connection. It's your servers. You troubleshoot them. Nobody wants to recieve a 10 minute penalty after already dealing with the frustration of being cut out of eqch game they play. As the game got more popular, you should have invested in your own servers. At least push the abandon game to 20 instead of 10 until you figure your * out.

Hi there, @UNIQE24. Disconnecting will cause the penalty regardless of how you disconnect. We should go through some troubleshooting to try to find out why that keeps happening. What system are you playing on and do you use a wired or wireless connection? Thanks!

@EA_Aljo If so why can't it be reconnectable? Not everywhere in the world super stable network is available.

Hello, @Meow_Vulnat Are you saying you can't reconnect?

Lag out penalties apex legends | EA Forums

20 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @UNIQE24.

Disconnecting will cause the penalty regardless of how you disconnect. We should go through some troubleshooting to try to find out why that keeps happening. What system are you playing on and do you use a wired or wireless connection? Thanks!
Meow_Vulnat
4 years ago
@EA_Aljo If so why can't it be reconnectable? Not everywhere in the world super stable network is available.
EA_Aljo
Community Manager
4 years ago
Hello, @Meow_Vulnat

Are you saying you can't reconnect?
Meow_Vulnat
4 years ago
@EA_Aljo Yes and not just me
TyberiusFlynn
4 years ago
@EA_Aljo In season 9 it did this to me, but let me join back into the match. But now it disconnects, the tells me my reservation timed out. Then takes me back to lobby with the ten minute abandon penalty. On PS4.
EA_Aljo
Community Manager
4 years ago
@Meow_Vulnat

Thanks for the response. The best I can do is troubleshoot your connection. Let me know if you'd like to do that.
TLS_Gargon75
Rising Novice
4 years ago
But the problem isn't the connection to the internet.

The problem is that when your servers kick people out (for no reason) and you reconnect you get a 10 minute abandonment ban.
Happened to me 2 times today already.

Joined a match. Got to play about a minute then it all froze up and I was kicked out from the game server. Logged back on and got the 10 minute penalty even though the fault was on the server and not me quitting.
EA_Aljo
Community Manager
4 years ago
@TLS_Gargon75

It's not always the servers kicking you out. It's possible there's an issue with the connection you play on. Without troubleshooting though, we can't find out so just let me know if you want to do this.
Meow_Vulnat
4 years ago
@EA_Aljo so it's fine that people who disconnect on purpose get the same penalty as people who don't?
EA_Aljo
Community Manager
4 years ago
@Meow_Vulnat

Yes. Regardless of who quits, both will be affected.