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ObiterZ's avatar
4 years ago
Solved

Level gone/ Player/ can't que BUG

Hello there,

I was playing today, and I take a break get disconnected due to inactivity and I hop back on, and my player's name won't load or my level.

This seems to be a common bug with very little to no answers or help actually given past going to basic connectivity which hasn't helped me. I have now been shown as player for about 6+ hours even after numerous restarts of the game and computer. Please help me fix this I just want to be able to play the game again. I have a video also showing what's happening.  I'll try to attach it below. 

  • @ObiterZ  can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

     

    Can you add a Dxdiag so we can see what hardware and drivers you have? 

     

    Let me know if this works or not for you. 🙂

     

    /Atic

5 Replies

  • I would like to add that I can que into matches after accepting steam invites to play with a friend it doesn't let me join my friend but something about the invite makes it so I am able to que into games again. Don't know why though...

  •  @EA_Atic I am on PC. my troubleshooting involves looking it up on here for previous issues, restarting my computer, restarting my game (alt f4 then run it again), changing my server with the tab button from Virginia to NY and other servers, waiting after having pressed the ready up button for an hour (yes I waited a whole hour "readied up" and I still didn't get into que), I then took a suggestion from previous comments and manually changed my DNS to 8888 and 8844 and a couple others and then back to what I was on, lastly a friend invited me to play I accepted his steam request I didn't get into his lobby but when I queued up I could play one game until the bug was back. That was the only way to play while the bug was still there to ask a friend to send a steam party invite then que up for any game mode even firing range solo. Meaning no friends can play with you until the bug ends and you need a friend to help you even play or another steam account that you own with apex. I will say this bug lasted from the time I posted about it till later in the evening the next day as i recorded it the bug lasted 12 hours or so. Until it finally went away. On its own mysteriously. No fix was done to the game when it started working again. So, I played my game a lot for the next couple days until it happened again last night but that one only lasted till 8 in the morning today. It would seem to me like the bug only really happens after being in parties with people as far as I have found. Lastly, I know this has been a long message, but this bug seems to be spontaneous and random and has happened to me even before the day I reported it just never as long or as bad as these last few times. Thank you for your help!

    Sincerely,

              Dennis

  • It also happened again today I'm playing with a premade squad i get a glitch where my ready up doesn't work with them i disband the party then come back and its ok the second that i restard my game and come back that other player glitch that this thread is about happens and i can't fix it right now.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago

    @ObiterZ  can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

     

    Can you add a Dxdiag so we can see what hardware and drivers you have? 

     

    Let me know if this works or not for you. 🙂

     

    /Atic

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