Forum Discussion

csemin0112's avatar
csemin0112
Newcomer
7 months ago

linked but invisible

Hi, I’m having a serious account issue that I think many others might also be dealing with.

When I try to launch Apex from Steam, it says my Steam account is already linked to another EA account (email partially shown). However, when I log into my main EA account, it says there are **no connected platforms at all**.

It looks like my Steam was automatically linked to an old or forgotten EA account, and now I’m stuck. EA accounts can only link to one Steam account *for life*, and this seems to be irreversible.

This is extremely confusing, and EA Help isn’t providing a clear way to check or unlink old accounts.  
Many players might be unaware of this until it’s too late.

Please fix the way linked accounts are displayed or allow users to unlink inactive ones via support.

Anyone else experienced this?

 

KR Summary below

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey csemin0112​,

    The message you're seeing doesn't necessarily mean that account is currently connected, but rather that specific Steam and EA account were connected previously, so you would not be able to link a different Steam account to this same EA account.

    As you mentioned, you are only able to link a single account from each platform to your EA account over its lifetime.

    If you're trying to re-link the same account and run into any trouble, please contact support so they can take a look.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 2 hours ago
39,021 Posts