Linked wrong EA account in Twitch Drop, seeking a fix
hi
i was instructed to make this post by EA support so that community managers would know about this issue and be able to update me on the status.
i play apex on steam. i wanted to get the twitch drops today, and during that process it required an EA account. as far as i can tell after looking pretty intently, there is no way for us to check what ea account is connected to my steam account. in fact I had to contact EA support, and even they could not provide me with that information either. i had to give them all my email addresses until they found the one that was connected to my steam id. just the steam id was not enough.
before realizing this issue, unfortunately i tried the ea account that autofilled, and then learned that is not connected to my steam. i have since corrected the linking so my twitch, amazon, and ea account (and steam) are all correctly connected. however i have not received the twitch drops on steam, i assume because of the original incorrect link.
i've spent well upwards of 2 hours on EA support, and they ended up saying that many people are having this issue, and they cannot fix it now, but they are working on a solution, and instead to check back later. they also said i should make a post on here to inform the community managers of the problem, and so i would receive updates.
the twitch drops are limited time, so it is concerning to have to wait with uncertainty - especially after the time and effort trying to fix this issue - but i understand if technical solutions take time. i just hope that in the end i can simply get the twitch drops, and that in the future this will be easier. critically, steam users should easily be able to see what ea account their apex account is connected to. that would have avoided this whole issue, and sounds like im not the only one who had problems because of this.
also i'm sorry but i have to say...ea support is truly abhorrent... i spent almost an hour trying to just get a yes or no answer to if this forum was suitable for the post they were telling me to make, and they would just copy and paste messages (i got the same broken english messages from multiple support reps...what they copy and paste from wasn't even correctly written...) and they refused to simply say yes or no on if this was a correct place to make the post they were telling me to make... (they would tell me to post on ea forums, and i would ask "should i make that post in 'technical issues' of 'apex legends'? a yes or no is enough") Thank you to support reps Shams and Tanya for being good and helpful employees - they were the exceptions, and im very grateful they existed. However overall 2/6 reps were able to understand me. The rest could not even answer a simple yes or no question.
i'll check back each day to see updates.
thank you