Forum Discussion

Not applicable

1 year ago

Linking EA account to Xbox

I play Apex on PS5 now. I tried to link my Xbox account to this EA account and it said that it was already linked to an email address that I don't recognize, and that an Xbox account can only be link...

cross-progression

EA_cuervo

Community Manager

1 year ago

Hey @shmehhgoats,

In order to link a console account to an EA account, you must have access to both accounts. This means that if someone linked your Xbox to an EA Account that you don't know, you should change your account security details.

If you want to unlink the accounts, please see: Unlink your platform accounts from your EA Account

Since you don't recognize the account where your Xbox account is linked, you might need assistance from EA Help to unlink the accounts. You can contact EA Help Support by clinking here.

shmehhgoats

Not applicable

1 year ago

@EA_cuervo wrote:
Hey @shmehhgoats,
In order to link a console account to an EA account, you must have access to both accounts. This means that if someone linked your Xbox to an EA Account that you don't know, you should change your account security details.

If you want to unlink the accounts, please see: Unlink your platform accounts from your EA Account
Since you don't recognize the account where your Xbox account is linked, you might need assistance from EA Help to unlink the accounts. You can contact EA Help Support by clinking here.

Thank you for your reply!

I was able to get to a chat help feature on the help website on Sunday, and almost got my issue resolved. They asked me security questions, and somehow I got one or more wrong. The chat representative told me I should open a new case and try again. However, I am having a great deal of difficulty navigating back to any link for "Chat with us" or whatever. I've spent a great deal of time trying to get back to the chat. Is there no easier option? Or a direct link?

Thank you,

Jon