Forum Discussion

piewhat's avatar
3 years ago

Linux players getting banned

Edit: Looks like they fixed the issue causing the bans.

Edit 2: EA is reversing bans and sending out emails letting you know. Yay!

Hello, I believe myself and a few others got banned for just playing on Linux.

other players:

https://www.reddit.com/r/apexlegends/comments/119uwk0/the_clients_game_account_has_been_banned_banned/

https://www.reddit.com/r/ApexLegendsOnLinux/comments/11bo2sw/permanently_banned_for_cheating_beware_users_of/

I'm going to layout everything I did and any Linux specific software I was using.

I got the "The client's game account has been banned: Banned" message when I went to play Apex the other day and I just assumed it was a bug but I had an email from EA that was sent at 6 am saying I was banned for cheating, I wasn't even awake then. I followed this EA help article and even sent videos of me playing the game the day before but I get an email last night saying "We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.".

Here everything I was using to play the game OS, recording software, etc.

Arch Linux

Steam

Proton-GE (lots of Steam Deck users use this so it shouldn't be a problem)

OBS with obs-vkcapture

MangoHud

gamemode

my launch options "gamemoderun mangohud OBS_VKCAPTURE=1 %command% -novid" (I did use the dx12 beta for a little as well)

I have been playing for months like this with no issue and I believe the only thing that all 3 of us were using was Proton-GE.

I think this was just a false positive and I hope we can get out accounts back but EA or Respawn needs to look into this because Steam Deck users could also be at risk.

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