Linux players getting banned
Edit: Looks like they fixed the issue causing the bans. Edit 2: EA is reversing bans and sending out emails letting you know. Yay! Hello, I believe myself and a few others got banned for just playi...
Forum Discussion
First, I really recommend reading this threads and the last comments on it:https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/td-p/12338557/highlight/false
This post is a new one so the people that are experiencing this same issue recently, can talk about their situation, a lot of us know that doing a thread here have really low chances to get us unbanned, but since EA support do nothing but sending the same copy and paste answers, saying that “we checked the situation, and we are not removing the ban blahblah” (which is a complete lie, since on Linux the chances of someone running a cheat is really low, mostly cause the fact that cheats are not even made for Linux operating systems.
Also, before anyone else decides to comment blaming the operating system, remember that linux is officially supported for EA and Respawn, mostly for the fact that the steam deck (valve console) and proton (steam compatibility tool) support it and run it just fine.
Now, for my personal situation, like everyone, I got the error "The client's game account has been banned: Banned" and the email saying that i cheat one day after the ban.
I was using Nobara 38, playing apex on steam with proton-ge + latencyflex, another stuff was:
obs-gamecapture
gamemode
mangohud
my launch options: PROTON_ENABLE_NVAPI=1 DXVK_NVAPI_DRIVER_VERSION=49729 DXVK_NVAPI_ALLOW_OTHER_DRIVERS=1 LFX=1 obs-gamecapture mangohud gamemoderun %command% -dev
Before I got banned, I barely play mixtape and ranks since the last season was very easy, the day before getting ban I was doing challenges to unlock points and get some free apex packs, since the event of valk prestigue skin was live.
I proceed to contact EA support expecting some reasonable explanation, I receive nothing but “we have done the necessary investigation, and you are banned blah blah” I proceed to contact them again, explaining even more my situation, guess what I receive. Exactly the same message, a couple more times and the message changes to no more replies, I keep insisting and instead of receiving messages in English or Spanish which are the languages I speak, they send me a message in German, in German when I don't even have my account in that region, they sent 3 messages in German copied and pasted, literally…
I have 4000 hours in game, 800 on origin and 3300 on steam.
With all that being said, you can comment your personal experience, hopefully we can find a way to solve this since EA support stop giving you real answers about your case after 3 disputes.
Other users comment on the first thread:
-Racsu
+1. Copying my post from the other thread:
Edit: the threads were merged, so this is a duplicate of my original comment: https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/m-p/12857104/highlight/true#M175652@UngerGamesSame exact issue, I got banned while going to the firing range on the first game of the day for warm up. I was finally able to submit the dispute. Basically I had:
1. I use Ubuntu(PopOS) as my operating system.
2. I use Steam only. No fancy softwares etc.
3. A recent change I made was adding a launch script to Apex in Stem. The script is __GL_SHADER_DISK_CACHE_SIZE and I set it to 3000000000
- @RacsuChile Make a reddit post about the situation:https://www.reddit.com/r/apexlegends/comments/15uqt7w/linux_users_getting_falsely_banned_again/
I have similarly been banned despite NO cheating. I was also affected the last time this occurred despite running a very vanilla Ubuntu desktop with no launch options (which shouldn't matter as all the launch options I've seen from other users are totally legitimate). I was playing on an Ubuntu 23.04 system using the Canonical/Ubuntu developed Steam Snap package and using Proton 8.0-3 (in other words nothing exotic). I have only been playing a mix of Non Ranked Trios and Mixtape.
Please like last time could the bans be lifted ASAP and this time could we get some assurances that the underlying issue causing these false bans could get looked into and addressed?
Thanks
Hello again, I understand that I'm not the only one who got banned for nothing using the GNU/Linux operating system. I repeat again - I have never cheated or used any exploits. I will defend my rights for my account in this game, and I hope that I will be unbanned. Here is my copied post from another topic.
I received a ban on July 20, my appeal was rejected for these reasonsYou break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.
I used Arch Linux with Proton GE, gamemode, mangohud, obs-vkcapture. Steam launch options are as follows:
DXVK_HUD=compiler WINE_FULLSCREEN_FSR=1 WINE_FULLSCREEN_FSR_STRENGTH=1 obs-gamecapture mangohud gamemoderun %command% +miles_language english -dev -preload -threads 12 -forcenovsync -fullscreen +cl_ragdoll_collide 0 +exec AnZiXBind.cfg
Played 80 hours in Origin + 500 on Steam, did not donate, BUT I really appreciate my time.
I've never cheated, and I haven't broken any rules. This is unfair to us Linux users. EA Support please re-consider this decision.
Link to my original comment: https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/m-p/12766995#M174417+1
Got banned this morning, I was playing Mixtape and casual Trios.
Arch Linux
DE: KDE Plasma 5.27.7
Processor: Intel Core i9-13900K
Graphics Card: NVIDIA GeForce RTX 4090
Kernel: 6.4.10-arch1-1
Proton Experimental
I don't run any special or exotic programs, no launch options.
Same,
Received a ban email this morning saying my account was cheating.
Latest version of pop os, proto ge 8-11, gamemode, and latency flex.
Never used any cheats or tools.
- @Tutur85140 Hi, we have a post on reddit too, try to comment there about your situation if you can: https://www.reddit.com/r/apexlegends/comments/15uqt7w/linux_users_getting_falsely_banned_again/
Copying my post from the original Linux Ban thread.
+1 banned Linux/Proton user here, and sadly got the banhammer suddenly about about 5 hours ago now out-of-the-blue. NEVER CHEATED, played the game for 435 hours already (according to Steam), and was just playing a couple of Trios & LTM games w/ my friend when suddenly I got the "this client has been banned: banned" Error when we were entering the Firing Range. This error persists whenever I try to enter a game, but weirdly I'm still able to access my Lobby (even though from what I understand banned accounts are not even supposed to be able to enter Lobby?)
PC specs are as follows (mostly same specs as @ungergames PC):
- Kernel: 6.4.6-76060406-generic
- DE: GNOME 42.5
- Theme: Pop-dark [GTK2/3]
- Icons: Pop [GTK2/3]
- Terminal: gnome-terminal
- CPU: AMD Ryzen 7 3700X
- GPU: NVIDIA GeForce RTX 2070 SUPER
- RAM: 32GB
I'm currently logged in to my Win 10 dual-boot to double-check the ban, so I'll update the specs w/ Launch options I used. IIRC it's supposed to be the default one set by Steam initially.
I was thinking that the 'ban' maybe due some Linux-EAC hiccup that may have occurred due to recent update, but sadly switching to Win10, ban is still active on Win 10, so it's not just a bug.I tried running the game through EA App in Windows 10, and it seems the EA Account is already linked to the Steam account, so my ban already effected the EA account as well. Just written a support request, and will be updating if there are any updates.
If my hunch is correct and indeed this issue is triggered again due to recent patch, I'm expecting similar reports to be flooding in within the next few days. In which case, hope this 'false positive' ban gets resolved soon.
One 'funny' thing I'd like to note is that the ban doesn't seem to get synced w/ my EA account, as it doesn't show up when I check for 'Ban History', as seen in screenshot. Either this is further proof that the ban I got was 'false positive', or EA's system broken again causing the de-sync.So an update to my original post: The ban finally got synced (but only about 12+ hours after I got the ban from the Apex game itself, thanks EA/Respawn), and I got a reply from the contact support.
Sadly it seems just like everyone who've tried, I got the same message that "we did a full investigation and determined that we took correct action in accordance w/ EA policies and procedures". The only "explanation" that they gave is repeating the ToS section 6 of what is considered "breaking our rules", as seen in screenshot. But, just like everyone in this thread, I didn't even use any kind of mods/external software when I'm playing to begin with, just a casual play session of the game w/ my friend.
Needless to say I'm flabbergasted. No, I'm not mad, just VERY Disappointed with this, and especially sad for y'all w/ >1k+ hours in the game w/ heirloom who've also gotten a similar ban treatment, just cuz we chose to game from Linux.
I'll be posting this update on the Reddit thread too, but needless to say this is a very bad look for Steam Deck & Linux users who's at a high-risk of getting banned with such damning precedent.
Thanks I guess Respawn, sincerely, a bitter fan that supported you from the first (yes FIRST) OG Titanfall.
- Hello, I also got baned, this thuesday 18 I was playing on the morning, played again on the afternoon, got kicked two times without message and the third one I got the ban error. Wrote to EA, and the next morning I got the ban mail and the response to the appeal, got the same message as you. My launch commands are gamemoderun and dx12. Thank you for posting in all the communities so the problem got visibility.
Today 3:30 pm on August 19/2023 i was banned midgame as ring 1 started closing I have never cheated or used any third-party applications i have played since release and have at least ~2500 hours on origin and ~600 on steam. I have actively participated in nearly every season, and upon visiting my ban history page there is nothing, Additionally, I haven't received any emails regarding my account status. These are my specs, os and launch options
OS: Linux Mint 21.1 x86_64
Kernel: 5.15.0-78-generic
4.6 Mesa 23.0.4-0ubuntu1~22.04.1
CPU: AMD Ryzen 5 2600 (12) @ 3.400GH
GPU: AMD ATI Radeon RX 580
Ram: 16GB
Using Official Steam Proton 8.0-3
gamemoderun %command% -novid -high -preload -freq 60
I have done nothing but just playing this amazing game and enjoying it since release.Sincerely regards L0st
- Same here, several hundred hours of apex, never cheated and now got banned in middle of a ranked match. Running pretty basic Ubuntu with default steam Proton runtime without any vulkan specific launch options. Appealed the ban but no response for now.
Got ban on arch linux+gnome too, without cheats and with gamemoderun, obs-vkcapcure and mangohud. The same case as this: https://www.reddit.com/r/apexlegends/comments/15uqt7w/comment/jwumc84/?utm_source=share&utm_medium=web2x&context=3
Got banned this yesterday, tried joining Firing Range.
Distro: NixOs unstable
DE: none+i3
Processor: Intel i7-6700K
Graphics Card: NVIDIA GeForce GTX 1080
Kernel: 6.1.45
Proton Experimental
Note: Was running QEMU in background and recently updated my GPU's firmwareI don't run any special or exotic programs that could interfere with the game, no launch options.
Contacted support and their investigation did not lead to an unban.
- @BfrcFirst What did thay say and the way forward. If they are advertising that it is supported in linux they should provide support and fix their mistakes.
@enso-slayer Standard boilerplate response
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