Linux players getting banned
Edit: Looks like they fixed the issue causing the bans. Edit 2: EA is reversing bans and sending out emails letting you know. Yay! Hello, I believe myself and a few others got banned for just playi...
Forum Discussion
First, I really recommend reading this threads and the last comments on it:https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/td-p/12338557/highlight/false
This post is a new one so the people that are experiencing this same issue recently, can talk about their situation, a lot of us know that doing a thread here have really low chances to get us unbanned, but since EA support do nothing but sending the same copy and paste answers, saying that “we checked the situation, and we are not removing the ban blahblah” (which is a complete lie, since on Linux the chances of someone running a cheat is really low, mostly cause the fact that cheats are not even made for Linux operating systems.
Also, before anyone else decides to comment blaming the operating system, remember that linux is officially supported for EA and Respawn, mostly for the fact that the steam deck (valve console) and proton (steam compatibility tool) support it and run it just fine.
Now, for my personal situation, like everyone, I got the error "The client's game account has been banned: Banned" and the email saying that i cheat one day after the ban.
I was using Nobara 38, playing apex on steam with proton-ge + latencyflex, another stuff was:
obs-gamecapture
gamemode
mangohud
my launch options: PROTON_ENABLE_NVAPI=1 DXVK_NVAPI_DRIVER_VERSION=49729 DXVK_NVAPI_ALLOW_OTHER_DRIVERS=1 LFX=1 obs-gamecapture mangohud gamemoderun %command% -dev
Before I got banned, I barely play mixtape and ranks since the last season was very easy, the day before getting ban I was doing challenges to unlock points and get some free apex packs, since the event of valk prestigue skin was live.
I proceed to contact EA support expecting some reasonable explanation, I receive nothing but “we have done the necessary investigation, and you are banned blah blah” I proceed to contact them again, explaining even more my situation, guess what I receive. Exactly the same message, a couple more times and the message changes to no more replies, I keep insisting and instead of receiving messages in English or Spanish which are the languages I speak, they send me a message in German, in German when I don't even have my account in that region, they sent 3 messages in German copied and pasted, literally…
I have 4000 hours in game, 800 on origin and 3300 on steam.
With all that being said, you can comment your personal experience, hopefully we can find a way to solve this since EA support stop giving you real answers about your case after 3 disputes.
Other users comment on the first thread:
-Racsu
I have similarly been banned despite NO cheating. I was also affected the last time this occurred despite running a very vanilla Ubuntu desktop with no launch options (which shouldn't matter as all the launch options I've seen from other users are totally legitimate). I was playing on an Ubuntu 23.04 system using the Canonical/Ubuntu developed Steam Snap package and using Proton 8.0-3 (in other words nothing exotic). I have only been playing a mix of Non Ranked Trios and Mixtape.
Please like last time could the bans be lifted ASAP and this time could we get some assurances that the underlying issue causing these false bans could get looked into and addressed?
Thanks
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- EA_Blueberry7 years ago
Community Manager
