Linux players getting banned
Edit: Looks like they fixed the issue causing the bans. Edit 2: EA is reversing bans and sending out emails letting you know. Yay! Hello, I believe myself and a few others got banned for just playi...
Forum Discussion
First, I really recommend reading this threads and the last comments on it:https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/td-p/12338557/highlight/false
This post is a new one so the people that are experiencing this same issue recently, can talk about their situation, a lot of us know that doing a thread here have really low chances to get us unbanned, but since EA support do nothing but sending the same copy and paste answers, saying that “we checked the situation, and we are not removing the ban blahblah” (which is a complete lie, since on Linux the chances of someone running a cheat is really low, mostly cause the fact that cheats are not even made for Linux operating systems.
Also, before anyone else decides to comment blaming the operating system, remember that linux is officially supported for EA and Respawn, mostly for the fact that the steam deck (valve console) and proton (steam compatibility tool) support it and run it just fine.
Now, for my personal situation, like everyone, I got the error "The client's game account has been banned: Banned" and the email saying that i cheat one day after the ban.
I was using Nobara 38, playing apex on steam with proton-ge + latencyflex, another stuff was:
obs-gamecapture
gamemode
mangohud
my launch options: PROTON_ENABLE_NVAPI=1 DXVK_NVAPI_DRIVER_VERSION=49729 DXVK_NVAPI_ALLOW_OTHER_DRIVERS=1 LFX=1 obs-gamecapture mangohud gamemoderun %command% -dev
Before I got banned, I barely play mixtape and ranks since the last season was very easy, the day before getting ban I was doing challenges to unlock points and get some free apex packs, since the event of valk prestigue skin was live.
I proceed to contact EA support expecting some reasonable explanation, I receive nothing but “we have done the necessary investigation, and you are banned blah blah” I proceed to contact them again, explaining even more my situation, guess what I receive. Exactly the same message, a couple more times and the message changes to no more replies, I keep insisting and instead of receiving messages in English or Spanish which are the languages I speak, they send me a message in German, in German when I don't even have my account in that region, they sent 3 messages in German copied and pasted, literally…
I have 4000 hours in game, 800 on origin and 3300 on steam.
With all that being said, you can comment your personal experience, hopefully we can find a way to solve this since EA support stop giving you real answers about your case after 3 disputes.
Other users comment on the first thread:
-Racsu
Hello, I am loyal customer i play EA games since FIFA97. I have been playing Apex Legends since the first season. Have never used cheats or other third party software in my life.
For some reason my account was banned. I believe this is a mistake.
My startup settings -preload -dev +fps_max 600
OS - Linux Manjaro, Steam + Compatibility Proton 8.0-3
I don't use any other special programs or settings, I play on a normal pc with a keyboard.
Game experience was aiming for 1000 hours and I'm honestly frustrated.
Please consider my complaint, I believe that the ban was completely undeserved.
I also have commented with nick portoinferno @ reddit. post here https://www.reddit.com/r/apexlegends/comments/15uqt7w/linux_users_getting_falsely_banned_again/
Community Highlights
- EA_Blueberry7 years ago
Community Manager
