Linux players getting banned

Hi. Can you add my situation to your new case as well? It is about my situation with linux  to get their attention. They forgot about my case again. In short, I was unbanned but didn't get any unban letters on my mail, and on the site, I am still banned. Because of this, I cannot link my new steam account. Moreover, I contacted the support twice, but they didn't understand my situation and told me that I had no requests for investigation left.