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IDoNotKare06's avatar
IDoNotKare06
New Novice
2 months ago

"This profile is not permitted to play online".

Not sure why this post was move to the thread for age restriction, this is NOT THE SAME ISSUE, so im posting this again.

This is a persistent issue on every start up. need to wait up to 1 minute to get into lobby with a message that tells me, "This profile is not permitted to play online".

During a game, the game randomly freezes and I can only move POV, then the game kicks me to login in screen, and I'm stuck there again with the message "This profile is not permitted to play online" for another minute until i can get back in. 

things I've tried: verify game files, check my ban history (none), restarting home internet, changing servers, none worked so far.

I am on PC playing through steam, has been an issue since late last year

3 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 months ago

    Hello IDoNotKare06​,

    do you potentially use a VPN? What country are you playing from?

    Please try clearing the EA app cache and running the EA Updater. 

  • fdpadran's avatar
    fdpadran
    Rising Newcomer
    2 months ago

    Having this exact same issue and the ea chat bot doesnt redirect to a real person, horrible support

     

  • IDoNotKare06's avatar
    IDoNotKare06
    New Novice
    2 months ago

    No vpn, playing from western australia. have cleared steam cache, ea app cache, and ran the EA updater. no change

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