Lost account after Cross Progression.
This happened around 2023. I had an Apex account on PS4 and when I tried to use cross progression, instead of transfering all my stuff from PlayStation to PC, it just merged the accounts and deleted ...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey xoRyuzu,
To clarify what caused this, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.
What happened here was that you moved your PSN account from one EA account to this one. The progress you'd made while playing on PlayStation previously would have been left behind on your previous EA account when you had moved the PSN here. This means if you're trying to restore any progress, you'd need to re-link your PSN account to the prior EA account.
Note that will also mean you'd lose access to whatever's on the current EA account. Unfortunately there's not a way to combine progress that's on two different EA accounts, so you'd have to make a choice which to keep, or just keep the platforms separate.
We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked.
The thing is, the Octane Edition and Mirage Edition bundles merged to my new account, and when I tried to link my first EA account back to PSN, it was completely empty, no progress, no cosmetics, just like a new one.
- EA_Mako
xoRyuzu
Starter bundles are tracked a bit differently than anything you'd be getting in-game so they may show up in these situations even if your overall progress did not.To be clear, you're not linking your EA account to specific platforms. You're linking various platforms to a single EA account. You can check the connected platforms here.
The EA account you're posting with is not the EA account where your progress was originally earned when you were on PlayStation, even though your PSN account has been linked here (back in 2023). You've already tried moving this same PSN account back to the previous EA account since encountering this? And then moved it back here again? Is that right?
Yes, that's right :^
- EA_Mako
xoRyuzu
Gotcha, thanks for clarifying. I just wanted to be sure that had been tried since the PSN account is still linked to this current EA account. Moving your PSN account from this EA account back to its original EA account would be the only way to try recovering any progress that was lost with the initial unlink.Unfortunately if moving your PSN back to its original EA account did not give you access back to the content while on that first EA account, that content would be lost due to that unlink process. That can sometimes be recovered by relinking, but if that wasn't the case here, I'm sorry to say it would be permanently gone.
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