Lost account after Cross Progression.
This happened around 2023. I had an Apex account on PS4 and when I tried to use cross progression, instead of transfering all my stuff from PlayStation to PC, it just merged the accounts and deleted ...
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EA_Mako
Community Manager
Community ManagerxoRyuzu
Starter bundles are tracked a bit differently than anything you'd be getting in-game so they may show up in these situations even if your overall progress did not.
To be clear, you're not linking your EA account to specific platforms. You're linking various platforms to a single EA account. You can check the connected platforms here.
The EA account you're posting with is not the EA account where your progress was originally earned when you were on PlayStation, even though your PSN account has been linked here (back in 2023). You've already tried moving this same PSN account back to the previous EA account since encountering this? And then moved it back here again? Is that right?
Yes, that's right :^
- EA_Mako
xoRyuzu
Gotcha, thanks for clarifying. I just wanted to be sure that had been tried since the PSN account is still linked to this current EA account. Moving your PSN account from this EA account back to its original EA account would be the only way to try recovering any progress that was lost with the initial unlink.Unfortunately if moving your PSN back to its original EA account did not give you access back to the content while on that first EA account, that content would be lost due to that unlink process. That can sometimes be recovered by relinking, but if that wasn't the case here, I'm sorry to say it would be permanently gone.
Alright, thank you for your time Mako. I will try to do it in 3 days because that's when It says I'll be able to unlink it. If that doesn't work it would be really unfortunate, but we'll see...
- EA_Mako
Sorry xoRyuzu, did you not say you'd already tried that previously? I wouldn't want you to go through that unlink process again if you've done it in the past.
Your PSN essentially started linked to a different EA account, then it was moved to this one back in 2023. If you've already linked it back to the original EA account, checked that nothing was restored, and then moved it back from that original account to this one again, there wouldn't be much point to another unlink.
If you haven't yet moved it back to that original EA account to check, that would be worth trying. Definitely feel free to resume a case with the support team if you run into trouble with that linking process specifically.
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