Lost all my cosmetics, but kept my stats

Hey @overrpowrd,

Just to clarify, you're saying that you had unlinked your PS4 account from its previous EA Account before Cross Progression was a thing, and only have a few specific cosmetics from it now, right?

It looks like this particular EA Account was created about the time your PSN account was linked here a couple years back. 

Do keep in mind that unlinking an account will cause a loss of progress, regardless of whether it was done before or after Cross Progression. If you're missing progress, you would need to try re-linking to the original EA Account as aside from specific types of purchases, your progress is stored at the EA Account level, not on individual platforms like PlayStation or Steam.

Please take a look at our unlinking article here as it goes into more details of the issues caused by unlinking accounts, especially with regards to Apex content.

I'm afraid we cannot transfer progress from one EA Account to another, so the only way to try restoring that content would be to re-link your PSN to its original EA Account that was used prior to this one's creation.

@EA_MakoI think I've linked it to the right EA account, but is it normal that the account (at the moment) is level 1, no stats, no cosmetics? Or does the EA account not have any progress?

Hey @overrpowrd, 

It's definitely not normal to have your game's progress reset, no. The reason we typically see that happen is in the case of an account being unlinked as that does result in lost progress/content.

It looks like this EA Account was created around the time the PSN was linked back in 2022. If you played Apex prior to that point there would be another EA Account involved as well.