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Peakyolo's avatar
2 years ago

Lost all of my progress and purchases on steam account after cross progression

I decided to merge accounts with linking my old xbox account and my steam account and was told that i would have the option to pick which account i would like to keep everything on, or it would pick the higher levelled account, neither was true it automatically picked my old xbox account and now i have lost all of my cosmetic purchases on my steam account and level on it. everything. i don’t know what to do but literally hundreds of dollars spent over the years just gone. there has to be a way to get my account back it can’t just be lost in space. please help 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Peakyolo 

    If you unlink your Xbox profile from your EA account and link it with a new EA profile, that will reset your account progress. There is a warning you need to accept before completing these steps, and we have it explained here on our website. Account Unlinking Risks 

      

    *If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account. 

    Feel free to contact our support team if you need help with that process. 

     

    There is currently no way merge two separate EA accounts together. 

    You can find more information on our official channels.  

      

    • A Quick Guide to Apex Legends Cross Progression: [Link 
    • Follow Respawn on X: [Link] 
    • Learn more about Cross Progression on the official Apex Legends website: [Link] 

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