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Erox0105's avatar
11 months ago
Solved

Lost Apex Progress After Linking EA Account to Steam

Hello,

So I linked my EA Account and Apex progression to my Steam account. When I logged back in, everything was lost and I need to wait 6 months before I can unlink. Will an unlink help me get my progress back or what's going on here? I do not have multiple other accounts or anything else.

  • Hello @Erox0105,

    progress is linked to the EA account, not the platform account - so if you were playing Apex on Steam before and then relinked the Steam account to a different EA account, the progress from that Steam account won't transfer over.

    In order to get your progress back, you will have to relink the accounts to what they were previously linked to. If you explain your situation, Support can help you redo those links before the six month limit.

5 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hello @Erox0105,

    progress is linked to the EA account, not the platform account - so if you were playing Apex on Steam before and then relinked the Steam account to a different EA account, the progress from that Steam account won't transfer over.

    In order to get your progress back, you will have to relink the accounts to what they were previously linked to. If you explain your situation, Support can help you redo those links before the six month limit.

  • Hello, 

    I have opened a case (#188760580), but it says waiting on player. I got an email saying that an advisor had helped me, but the help I need is to unlink, and that has not been done yet. What do I do now?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @Erox0105,

    you will have to follow the instructions in the e-mail and answer support.

    If the e-mail support is taking too long for you, you could also try and contact support through a live chat. 

  • wait, theres a SIX MONTH LIMIT ON THIS???? Mine was over 2 years ago but I spent months and over 5 different cases asking customer support. In the end, I FINALLY got a single usable answer which was, there is a period where you can't relink a new account so wait it out and link after it ends, everyone else gave me copy paste anmswers of "just link ur account lol".

    In here, I think I left a comment asking if someone knew how to fix and they said if customer support can't help then I'm out of luck, so I just kind of gave up and attempted linking my accounts every few months or so. You're telling me everyone lied to me? lol. Guess I'm not surprised, none of the other calls were particularly helpful either... Please tell me you recovered your account data and I still have hope. Spent a bunch of money and time on it and just been praying ever since.

  • btw, I tried linking the EA to another steam account, and it worked, but no data was transfered, complete blank slate. This was within the 6 month time period. For that reason I wasn't able to link the EA account BACK to the original steam account, and I've just been account f###ed for that entire time period. PLEASE PLEASE PLEASE tell me this is fixable...