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Erox0105's avatar
Erox0105
12 months ago
Solved

Lost Apex Progress After Linking EA Account to Steam

Hello, So I linked my EA Account and Apex progression to my Steam account. When I logged back in, everything was lost and I need to wait 6 months before I can unlink. Will an unlink help me get my...
  • EA_Pythia's avatar
    EA_Pythia
    12 months ago

    Hello @Erox0105,

    progress is linked to the EA account, not the platform account - so if you were playing Apex on Steam before and then relinked the Steam account to a different EA account, the progress from that Steam account won't transfer over.

    In order to get your progress back, you will have to relink the accounts to what they were previously linked to. If you explain your situation, Support can help you redo those links before the six month limit.

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
12 months ago

Hello @Erox0105,

progress is linked to the EA account, not the platform account - so if you were playing Apex on Steam before and then relinked the Steam account to a different EA account, the progress from that Steam account won't transfer over.

In order to get your progress back, you will have to relink the accounts to what they were previously linked to. If you explain your situation, Support can help you redo those links before the six month limit.

Erox0105's avatar
Erox0105
12 months ago

Hello, 

I have opened a case (#188760580), but it says waiting on player. I got an email saying that an advisor had helped me, but the help I need is to unlink, and that has not been done yet. What do I do now?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @Erox0105,

    you will have to follow the instructions in the e-mail and answer support.

    If the e-mail support is taking too long for you, you could also try and contact support through a live chat. 

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