Forum Discussion

3 years ago

Solved

Lost connection to PlayStation Network and EA Servers

Apex on PS4 has been giving me hell for the last few weeks (since the start of season 12). I never know when I'm going to be able to connect. I frequently get the error in the title "Lost connection to PlayStation Network and EA servers. Please check your internet connection." My internet is working perfectly and I can play Apex just find on PC (on the same network) but my PS4 gives me this error so often the game is basically unplayable. I've tried the fix of setting a custom DNS server (8.8.8.8 and 8.8.4.4) but still no luck. Is anyone able to help?

EA_Illium
3 years ago
Hi @Pete6274 Would it be possible to look into port forwarding for PS4 ports to see if getting your NAT type to 1 makes a difference?

12 Replies

Pete6274
3 years ago
Thanks for getting back to me, I have gone through both the connection and advanced connection guides but neither of them helped. Strangely the issue I'm having is frequent but intermittent. As I write this post Apex has just started working on my PS4 seemingly at random. The real problem is that I can't be sure how long it will stay working. Since the start of season 12, I've had many times where I've simply had to give up trying to play Apex for the day because it refuses to connect despite my internet working perfectly fine (again, I can play on PC without issue - I just prefer to play on console).
EA_Illium
EA Staff (Retired)
3 years ago
Hi @Pete6274 Can you try going through our Connection and Advance Connection Guides to see if anything changes?