LOST everything due to apex cross progression

I really need to know how to contact ea as well..I'm having the same exact problem..linked my Xbox an PC account..lost my heirloom on Xbox all my coins just says -99999 now even free legends are locked..still have my PC heirloom but everything on console is gone..and I'm a day 1 player on Xbox..PLS HELP!!!!

We should not let this go..we need help and have spent money on a game that's been around this long and shouldn't have these problems..I mean if it was a month old ok..but season 19 and still major problems like this..losing day 1 progress that's not right..just because I don't stay on whatever news feed said don't do something..really mad..NEED HELP.

@Mindfulwayss and @stgdfrbvb,

you can contact Support through this website:

https://help.ea.com/en/help-home/

From there, you will have the option to send an e-mail or potentially even start a live chat.

I have the exact same problem as these two and I'm sure many others do to. This is unacceptable and turning it on us saying it is our fault that some obscure EA chat told us not to, which I couldn't even find. I had to find it through a YouTube video description. This needs to be fixed or at least addressed as an issue being solved. 

For getting in contact with EA support could you detail a way to find the contact options (not just send the link).

I'm also a day one player but have lost an that account in the past, I am not losing another to some issue that we weren't even told about.

Follow the link, then choose Apex Legends under Game Support, and then the topic "I want to move my game progress to another account", as this is the most fitting for your issue. This will give you the option to contact support.

Thank you for the quick response. I've since sent through and email detailing my issue.

I hope this can be addressed and fixed ASAP because I do not want to just lose everything.

I also lost everything the first time. I shared an account under the same email as my bf and he was a higher level so I had to start from the beginning. But today is April 2, 2024 and I just signed in on my new account I created after I lost everything during cross progression and it made me go through it all over again I was level 101 and at battle pass 64 I had money put into it and not it’s completely gone because it synced with another account that doesn’t exist so now I’m back to being a day 1 player and every-time I try to contact EA it say the page no longer exists. Im furious and probably not going to play Apex anymore.