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Wensputjee's avatar
2 years ago
Solved

Lost everything on apex legends

I was watching the algs (global championship of apex) on twitch when I saw there were drops.

I watched for a hour to claim my drop and I claimed it but I got nothing.

then I realized it went to my old ps4 account where I don’t play on anymore but I still wanted the drop.

so i tried link and unlinking some accounts and I watched again for an hour and it didn’t work.

so i had 1 last idea and that was making a different account and link my steam on there.

but I asked if I could use my sisters email for that and she said yes.

BUT i used her old email to link and I created the account and then i closed google and went on google later and I needed to log in again but then I needed to verify and put in a code so I asked my sister but she didn’t get an email and then I realized I entered the wrong email. 
she tried to log in but nothing worked.

I hope that you can help me retrieve the password so I can unlink my steam because I need to start over now.

I also just spent some money on that account to buy stuff in game.

i have proof of the money I spent on steam and I can proof that the steam account is mine 

I really hope someone can help me 

  • Hey @Wensputjee,

    If you're unable to use these steps to re-link the correct accounts for any reason, you'll need to get in touch with our support team directly so they can help out.

    If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.  

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Wensputjee,

    If you're unable to use these steps to re-link the correct accounts for any reason, you'll need to get in touch with our support team directly so they can help out.

    If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.  
  • I have the exact same problem except mine is with my psn and the ea team has been little to no help with this matter and I just don’t know what to do, like we have conversed back and for for literal DAYS now and they have been no help, and I’m sorry to hear that brother I hope you account gets fixed.

  • @Wensputjee hey you can try to talk to support through chat here.  Explain the situation and they may be able to sort things out for you. Since you recently relinked accounts are you also experiencing the bug that locks you out of the legends, load out, battle pass, etc tabs? Or your currency is flashing - 9999?

  • Same with me and idk how to fix it, the ea team has been useless so far and I just don’t know what to do.

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