Forum Discussion

2 years ago

Solved

Lost items due to crossprogression

Lost all my progress from both my playstation and xbox account including all the skills I purchased (including battle passes) and my heirloom that I had on ps. For context I unlinked my xbox account...

cross-progression

EA_Illium
2 years ago
HI @Untpunter

To confirm if you unlink your account from the EA account it is tied to you will lose items, progress, etc from that account.

For more information, check out our help article:

Unlink your platform accounts from your EA Account

A Quick Guide to Apex Legends Cross Progression

If you have unlinked a platform account mistakenly, relinking the account to the original EA account should restore progress.

Cheers!

EA_Illium

EA Staff (Retired)

2 years ago

HI @Untpunter

To confirm if you unlink your account from the EA account it is tied to you will lose items, progress, etc from that account.

For more information, check out our help article:

If you have unlinked a platform account mistakenly, relinking the account to the original EA account should restore progress.

Cheers!

Untpunter

2 years ago

Neither if these articles help me with my problem. I unlinked my xbox from it's ea account because I had made it prior to any news of cross progression coming. Once it was announced I took some time to figure out my login information to my playstation's account (where I had multiple battle pass, event, and heirloom skins); after I got into it's ea I account I went back to my xbox to make sure it was unlinked from my second account before linking it to the playstation one. Prior to me swapping my xbox's account over to the playstation neither consoles had gotten notified of cross progression being available.

EA_Illium
EA Staff (Retired)
2 years ago
HI @Untpunter

To confirm you had your Xbox account linked to an EA account (Account 1), and a PSN account linked to a separate EA account (Account 2).

When you unlink your Xbox account you will lose all items and progress as they are stored at the EA account not the platform account. So when it was linked to the EA account (account 2) that was tied with your PSN, it would have had no progress.

This is working as intended and is something that happened before Cross Progression with Apex Legends was introduced.

For more information check out the links I posted above.

For the PSN Account, if that is now your main account and is missing items, progress, skins, etc. Please let us know what specifically you are missing.

While some items, stats, and progress won't update if you are looking for any from another platform, your skins, currency, etc will still be there.

Thanks!