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master2NB's avatar
9 months ago
Solved

lost my accoun from merge

I lost my ps account and didnt get my items merged to my EA account from my ps account. The ps account was created on season 5. I only got some of the legends i had lost all my skins and my badges and i reset from 300 level to 10. so what can i do now i lost my whole ps account and lost all my skins?

  • Hey @master2NB,

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

    It looks like your PlayStation account was just linked to this EA account around the time of your post, so if you had played Apex on PlayStation in the past it would have been linked to a different EA account.

    You would need to try re-linking your PSN account to that original EA account to attempt restoring access to the earlier progress. I'm afraid there isn't a way to transfer that progress from one EA account to another.

    If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @master2NB,

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

    It looks like your PlayStation account was just linked to this EA account around the time of your post, so if you had played Apex on PlayStation in the past it would have been linked to a different EA account.

    You would need to try re-linking your PSN account to that original EA account to attempt restoring access to the earlier progress. I'm afraid there isn't a way to transfer that progress from one EA account to another.

    If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account. 

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